Tech Articles

Support Contact Information


Tech Articles ID    KB8019304
Status:    Published
Published date:    06/03/2010
Updated:    06/01/2020
Reported In:   SimCompanion
Created with Version:   SimCompanion
 

Abstract (Question)

Where can I find contact information MSC for technical support (web, email, and phone)?

Description (Answer)


Technical Support Contact Information (Including Restriction on Sending Sensitive Information)

Attention! When submitting technical support requests through MSC's general support channel (whether by phone, e-mail, web-portal or otherwise), you may not submit any files, models or other information ('Information') that is subject to the International Traffic in Arms Regulations ("ITAR") or that is classified under an Export Control Classification Number ("ECCN") other than "EAR99". MSC will assume that Information submitted through general support channels is subject to the EAR and is classified under ECCN "EAR99" on the Commerce Control List ("CCL") of the Export Administration Regulations ("EAR", 15 CFR Part 730 et seq.). Thank you.
 

Case Submission via the Web, Email, or Phone.

Web:  
https://mscsoftware.force.com/customers/s/contactsupport  
   
Email:  
English  
- SimCompanion Access support@mscsoftware.com
- MSC Nastran mscnastran.support@mscsoftware.com
- Adams mscadams.support@mscsoftware.com
- Patran mscpatran.support@mscsoftware.com
- Actran actran.support@mscsoftware.com
- Cradle cradle.support@mscsoftware.com
- Digimat digimat.support@mscsoftware.com
- Dytran mscdytran.support@mscsoftware.com
- Easy5 easy5.support@mscsoftware.com
- Forming (FTI) support.fti@hexagon.com 
- MSC Fatigue mscfatigue.support@mscsoftware.com
- Marc mscmarc.support@mscsoftware.com
- MaterialCenter materialcenter.support@mscsoftware.com
- Mvision mscmvision.support@mscsoftware.com
- Sinda mscsinda.support@mscsoftware.com
- SimDesigner simdesigner.support@mscsoftware.com
- SimManager simmanager.support@mscsoftware.com
- Simufact (Americas) support.americas@simufact.com
- Simufact (Outside Americas) support@simufact.de
- SimXpert simxpert.support@mscsoftware.com
- MSC Apex mscapex.support@mscsoftware.com
- CoSim cosim.support@mscsoftware.com
- CAEFatigue caefatigue.support@mscsoftware.com
- MSC Licensing, Installation, and Configuration msc_lic.support@mscsoftware.com
Chinese (Simplified) support.cn@mscsoftware.com
Chinese (Traditional) support.tw@mscsoftware.com
French support.fr@mscsoftware.com
German  
- All Products
support.de@mscsoftware.com
- Simufact
support@simufact.de
Italian support.it@mscsoftware.com
Japanese support.jp@mscsoftware.com
Korean support.kr@mscsoftware.com
Portuguese suporte.mscbrasil@mscsoftware.com
Russian support.ru@mscsoftware.com
Spanish support.es@mscsoftware.com
   
Phone:  
Australia +61 390711852
BeNeLux (Belgium, Netherlands, Luxembourg) +31 (0)162 524444 (In Summa Innovation B.V.)
Brazil +55 0800-891-4346
China - Beijing +86-10-82607000
China - Shanghai +86-21-63326655
China - Chengdu +86-28-86199275/6
China - Shenzhen +86-755-23811895
Czech Republic +42 0 54517 6106
Finland +35 0800-9-14709
France +33 9 70 73 31 73
German (Simufact) +49 40 790 128 101 (for Simufact Products Only)
Iberia +34 91 556 09 19 ext:4766
India +91 000-800-100-1090
Italy +39 06 99268133
Indonesia
+62 21 50858743
Ireland +353 1800 814215
Korea +82 080-719-4466
Japan 0120-924-832 (toll-free; available in Japan only)
03-6911-1222 (For mobile phone)
Mexico +52-1-800 099 0633
Norway +47 800-13379
Poland +48 12 341 89 53
Russia +7 495 363 06 83
Sweden +46 010 8848593
Thailand +66-21056168
United Kingdom +44 0800 0903198
United States and Canada +1 800 732 7284

 


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