Tech Articles
Support Contact Information
| Tech Articles ID | KB8019304 | |
| Status: | Published | |
| Published date: | 06/03/2010 | |
| Updated: | 04/14/2020 | |
| Reported In: | SimCompanion | |
| Created with Version: | SimCompanion |
Abstract (Question)
Where can I find contact information MSC for technical support (web, email, and phone)?
Description (Answer)
Technical Support Contact Information (Including Restriction on Sending Sensitive Information)
Attention! When submitting technical support requests through MSC's general support channel (whether by phone, e-mail, web-portal or otherwise), you may not submit any files, models or other information ('Information') that is subject to the International Traffic in Arms Regulations ("ITAR") or that is classified under an Export Control Classification Number ("ECCN") other than "EAR99". MSC will assume that Information submitted through general support channels is subject to the EAR and is classified under ECCN "EAR99" on the Commerce Control List ("CCL") of the Export Administration Regulations ("EAR", 15 CFR Part 730 et seq.). Thank you.
Case Submission via the Web, Email, or Phone.
| Web: | ||
| https://mscsoftware.force.com/customers/s/contactsupport | ||
| Email: | ||
| English | ||
| - SimCompanion Access | support@mscsoftware.com | |
| - MSC Nastran | mscnastran.support@mscsoftware.com | |
| - Adams | mscadams.support@mscsoftware.com | |
| - Patran | mscpatran.support@mscsoftware.com | |
| - Actran | actran.support@mscsoftware.com | |
| - Cradle | cradle.support@mscsoftware.com | |
| - Digimat | digimat.support@mscsoftware.com | |
| - Dytran | mscdytran.support@mscsoftware.com | |
| - Easy5 | easy5.support@mscsoftware.com | |
| - Forming (FTI) | support.fti@hexagon.com | |
| - MSC Fatigue | mscfatigue.support@mscsoftware.com | |
| - Marc | mscmarc.support@mscsoftware.com | |
| - MaterialCenter | materialcenter.support@mscsoftware.com | |
| - Mvision | mscmvision.support@mscsoftware.com | |
| - Sinda | mscsinda.support@mscsoftware.com | |
| - SimDesigner | simdesigner.support@mscsoftware.com | |
| - SimManager | simmanager.support@mscsoftware.com | |
| - Simufact (Americas) | support.americas@simufact.com | |
| - Simufact (Outside Americas) | support@simufact.de | |
| - SimXpert | simxpert.support@mscsoftware.com | |
| - MSC Apex | mscapex.support@mscsoftware.com | |
| - CoSim | cosim.support@mscsoftware.com | |
| - CAEFatigue | caefatigue.support@mscsoftware.com | |
| - MSC Licensing, Installation, and Configuration | msc_lic.support@mscsoftware.com | |
| Chinese (Simplified) | support.cn@mscsoftware.com | |
| Chinese (Traditional) | support.tw@mscsoftware.com | |
| French | support.fr@mscsoftware.com | |
| German | ||
| - All Products |
|
|
| - Simufact |
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|
| Italian | support.it@mscsoftware.com | |
| Japanese | support.jp@mscsoftware.com | |
| Korean | support.kr@mscsoftware.com | |
| Portuguese | suporte.mscbrasil@mscsoftware.com | |
| Russian | support.ru@mscsoftware.com | |
| Spanish | support.es@mscsoftware.com | |
| Phone: | ||
| Australia | +61 390711852 | |
| BeNeLux (Belgium, Netherlands, Luxembourg) | +31 (0)162 524444 (In Summa Innovation B.V.) | |
| Brazil | +55 0800-891-4346 | |
| China - Beijing | +86-10-82607000 | |
| China - Shanghai | +86-21-63326655 | |
| China - Chengdu | +86-28-86199275/6 | |
| China - Shenzhen | +86-755-23811895 | |
| Czech Republic | +42 0 54517 6106 | |
| Finland | +35 0800-9-14709 | |
| France | +33 9 70 73 31 73 | |
| German (Simufact) | +49 40 790 128 101 (for Simufact Products Only) | |
| Iberia | +34 91 556 09 19 ext:4766 | |
| India | +91 000-800-100-1090 | |
| Italy | +39 06 99268133 | |
| Indonesia |
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| Korea | +82 080-719-4466 | |
| Japan |
0120-924-832 (toll-free; available in Japan only) 03-6911-1222 (For mobile phone) |
|
| Mexico | +52-1-800 099 0633 | |
| Norway | +47 800-13379 | |
| Poland | +48 12 341 89 53 | |
| Russia | +7 495 363 06 83 | |
| Sweden | +46 010 8848593 | |
| Thailand | +66-21056168 | |
| United States and Canada | +1 800 732 7284 |
