Tech Articles
Support Contact Information
| Tech Articles ID | KB8019304 | |
| Status: | Published | |
| Published date: | 06/03/2010 | |
| Updated: | 11/30/2017 | |
| Reported In: | SimCompanion | |
| Created with Version: | SimCompanion |
Abstract (Question)
Where can I find contact information MSC for technical support (web, email, and phone)?
Description (Answer)
Technical Support Contact Information (Including Restriction on Sending Sensitive Information)
Attention! When submitting technical support requests through MSC's general support channel (whether by phone, e-mail, web-portal or otherwise), you may not submit any files, models or other information ('Information') that is subject to the International Traffic in Arms Regulations ("ITAR") or that is classified under an Export Control Classification Number ("ECCN") other than "EAR99". MSC will assume that Information submitted through general support channels is subject to the EAR and is classified under ECCN "EAR99" on the Commerce Control List ("CCL") of the Export Administration Regulations ("EAR", 15 CFR Part 730 et seq.). Thank you.
For Digimat Support, please click here.
Case Submission via the Web, Email, or Phone.
| Web: | |
| http://support.mscsoftware.com/servicerequest | |
| Email: | |
| English | |
| - SimCompanion Access | support@mscsoftware.com |
| - MSC Nastran | mscnastran.support@mscsoftware.com |
| - Adams | mscadams.support@mscsoftware.com |
| - Patran | mscpatran.support@mscsoftware.com |
| - Actran | actran.support@mscsoftware.com |
| - Cradle | cradle.support@mscsoftware.com |
| - Digimat | support@e-Xstream.com |
| - Dytran | mscdytran.support@mscsoftware.com |
| - Easy5 | easy5.support@mscsoftware.com |
| - MSC Fatigue | mscfatigue.support@mscsoftware.com |
| - Marc | mscmarc.support@mscsoftware.com |
| - MaterialCenter | materialcenter.support@mscsoftware.com |
| - Mvision | mscmvision.support@mscsoftware.com |
| - Sinda | mscsinda.support@mscsoftware.com |
| - SimDesigner | simdesigner.support@mscsoftware.com |
| - SimManager | simmanager.support@mscsoftware.com |
| - Simufact (Americas) | support.americas@simufact.com |
| - Simufact (Outside Americas) | support@simufact.de |
| - SimXpert | simxpert.support@mscsoftware.com |
| - MSC Apex | mscapex.support@mscsoftware.com |
| - MSC Licensing, Installation, and Configuration | msc_lic.support@mscsoftware.com |
| Chinese (Simplified) | support.cn@mscsoftware.com |
| Chinese (Traditional) | support.tw@mscsoftware.com |
| French | support.fr@mscsoftware.com |
| German | support.de@mscsoftware.com |
| Italian | support.it@mscsoftware.com |
| Japanese | support.jp@mscsoftware.com |
| Korean | support.kr@mscsoftware.com |
| Portuguese | suporte.mscbrasil@mscsoftware.com |
| Russian | support.ru@mscsoftware.com |
| Spanish | support.es@mscsoftware.com |
| Phone: | |
| BeNeLux (Belgium, Netherlands, Luxembourg) | +31 (0)162 52400 (In Summa Innovation B.V.) |
| Brazil | 0800-891-4346 |
| China - Beijing | +86-10-82607000 |
| China - Shanghai | +86-21-63326655 |
| China - Chengdu | +86-28-86199275/6 |
| China - Shenzhen | +86-755-23811895 |
| Czech Republic | +420 54517 6106 |
| Denmark | +45 61 22 32 00 |
| Finland | 0800-9-14709 |
| France | +33 5 34 60 44 80 |
| Iberia | +34 91 555 42 70 |
| India | 000-800-100-1090 |
| Ireland | 1-800-55-8710 |
| Italy | +39 06 97246420 |
| Japan |
0120-924-832 (toll-free; available in Japan only) 03-6911-1222 (For mobile phone) |
| Malaysia | 1800 812 989 |
| Mexico | +1 703 462 1694 |
| New Zealand | +61 2 9260 2222 |
| Norway | 800-13379 |
| Poland | 00-800-111-1667 |
| Russia | +7 495 363 06 83 |
| Singapore | 800 110 1562 |
| Sweden | 020-79-6410 |
| United Kingdom | 0808-234-8537 |
| United States and Canada | +1 800 732 7284 |
