Tech Articles

Support Contact Information


Tech Articles ID    KB8019304
Status:    Published
Published date:    06/03/2010
Updated:    04/06/2015
Reported In:   SimCompanion
 

Abstract (Question)

Where can I find contact information MSC for technical support (web, email, and phone)?

Description (Answer)


Technical Support Contact Information (Including Restriction on Sending Sensitive Information)

Attention! When submitting technical support requests through MSC's general support channel (whether by phone, e-mail, web-portal or otherwise), you may not submit any files, models or other information ("Information") that is subject to the International Traffic in Arms Regulations ("ITAR") or that is classified under an Export Control Classification Number ("ECCN") other than "EAR99". MSC will assume that Information submitted through general support channels is subject to the EAR and is classified under ECCN "EAR99" on the Commerce Control List ("CCL") of the Export Administration Regulations ("EAR", 15 CFR Part 730 et seq.).
 

For Digimat Support, please click here

Case Submission via the Web, Email, or Phone.

Web:  
http://support.mscsoftware.com/servicerequest  
   
Email:  
English  
- SimCompanion Access support@mscsoftware.com
- MSC Nastran mscnastran.support@mscsoftware.com
- Adams mscadams.support@mscsoftware.com
- Patran mscpatran.support@mscsoftware.com
- Actran actran.support@mscsoftware.com
- Dytran mscdytran.support@mscsoftware.com
- Easy5 easy5.support@mscsoftware.com
- MSC Fatigue mscfatigue.support@mscsoftware.com
- Marc mscmarc.support@mscsoftware.com
- MaterialCenter materialcenter.support@mscsoftware.com
- Mvision mscmvision.support@mscsoftware.com
- Sinda mscsinda.support@mscsoftware.com
- SimDesigner simdesigner.support@mscsoftware.com
- SimManager simmanager.support@mscsoftware.com
- Simufact (Americas) support.americas@simufact.com
- Simufact (Outside Americas) support@simufact.de
- SimXpert simxpert.support@mscsoftware.com
- MSC Apex mscapex.support@mscsoftware.com
- MSC Licensing, Installation, and Configuration msc_lic.support@mscsoftware.com
Chinese (Simplified) support.cn@mscsoftware.com
Chinese (Traditional) support.tw@mscsoftware.com
French support.fr@mscsoftware.com
German support.de@mscsoftware.com
Italian support.it@mscsoftware.com
Japanese support.jp@mscsoftware.com
Korean support.kr@mscsoftware.com
Portuguese suporte.mscbrasil@mscsoftware.com
Russian support.ru@mscsoftware.com
Spanish support.es@mscsoftware.com
   
Phone:  
BeNeLux (Belgium, Netherlands, Luxembourg) +31 (0)162 52400 (In Summa Innovation B.V.)
Brazil 0800-891-4346
China - Beijing +86-10-82607000
China - Shanghai +86-21-63326655
China - Chengdu +86-28-86199275/6
China - Shenzhen +86-755-23811895
Czech Republic +420 54517 6106
DACH +49 89 431 987 277
Denmark +45 61 22 32 00
Finland 0800-9-14709
France +33 5 34 60 44 80
Iberia +34 91 555 42 70
India 000-800-100-1090
Ireland 1-800-55-8710
Italy +39 06 97246420
Japan 0120-924-832 (toll-free; available in Japan only)
03-6911-1222 (For mobile phone)
Malaysia 1800 812 989
Mexico +1 703 462 1694
New Zealand +61 2 9260 2222
Norway 800-13379
Poland 00-800-111-1667
Russia +7 495 363 06 83
Singapore 800 110 1562
Sweden 020-79-6410
United Kingdom 0808-234-8537
United States and Canada +1 800 732 7284
   

 


Rate this Page
Rate the quality of this article from 5 (high) to 1 (low):
1
2
3
4
5
 
How can we improve this?

 

Discuss this Tech Articles

Patran Session 'hanging'
Posted Nov 2, 2011
 
 

My Patran session is hanging when I try to post-process results.  How to resolve?  Thanx, H. Shainian

MCFRACTIONの出力
Posted Mar 28, 2012
 
 

Nastranを、mode=i8で計算すると、MCFRACTIONの出力(OMCFRAC)がoutput2ファイルに出力されない。

Adams software error
Posted Feb 10, 2013
 
 

Hello every body, I have been using Msc.adams software(student version) for 20 days, but, now when I'm trying to use it by clicking on the shortcut on the desktop it doesn't opens. I tried every thing -removed and reinstalled the adams software. but I can't able to open it.Kindly help me to solve this.

queries in nastran
Posted Jul 25, 2013
 
 

    I am using msc.patran as pre-post processor and msc.nastran as solver. Im doing thermal analysis and my model consists of 13 lakh elements. Im getting a fatal message while running nastran as

USER FATAL MESSAGE 1012 (GALLOC)
     DBSET MASTER   IS FULL AND NEEDS TO BE EXPANDED.

can you please help me to resolve my problem.

Asking information for mentat model
Posted Oct 29, 2014
 
 

Hello, 

I would like to know following information and I am new user to Mentat.
How to hide all line, nodes, elements in model to get clear view of stress variation in model. 
How to move scale bar to get clear view. 
Thanks you in advance and any information from you is highly appreciated.
 
Sincerely, 
ATH
Applying Variable force
Posted Apr 2, 2015
 
 

Sir,

     How do we perform dynamic analysis in Nastran. I have a cranckshaft on which forces vary with change in angle of shaft. How can I apply such forces and which control cards are required to do pre processing in Hypermesh.

Proble with demo video
Posted 335 days ago
 
 

I can't see video demo in e-learning course because the new update of Google, has eliminated the NPAPI plugins.

error in patran
Posted 294 days ago
 
 

A fatal error is occured when opening software & dmp file is created & software crashed
problem with patron student edition
Posted 238 days ago
 
 

I have installed the student edition of Patran/Nastran on Windows 8.
Everything going well but when i delete a line or a point the program switch off and appear:

a fatal error has occurred and Patran must exit.
crash dump is generated at location:
C:\Windows\temp(.dmp file)

Does someone know how to resolve this problem?
Thanks a lot for your attention!

Nicola  

 

Please Sign In

Sign In Password Help | Start here

Get what you want from MSC more efficiently and effectively, either reactively through browsing and searching, or proactively through content subscriptions that you manage.

Click here for a tour of SimCompanion

Click image above for a tour of SimCompanion.

Communities

Languages

This article is available in the following languages: